Massage Mastery Online is an e-learning provider for massage therapists. Their platform is built for today’s learner—mobile, video-rich, and always evolving. But behind the scenes, their website was slowing them down.
They needed more than just hosting. They needed a performance partner who understood the demands of an e-learning business.
Enter TangibleXP.
The problem: Speed limits and security nightmares
“Our hosting needs were complicated because we do online learning. We were having a lot of issues with site speed.”
– Eric Brown, Cofounder and Chaos Management, Massage Mastery Online
Eric Brown is the Cofounder of Massage Mastery Online. He describes his role as “Chaos Management,” a mix of business strategy, putting out fires, and holding everything together. He’s seen the Massage Mastery Online website go through a few hosting providers, including SiteGround and AWS (Amazon Web Services). They always struggled to get a fast, responsive website, but that wasn’t their only problem.
“We had a situation where Russians were trying to process stolen credit cards just to see if they were usable. We had about 100 attempted transactions, some of them for physical goods. Some would reach shipping, and we’d have to sort out the fraudulent attempts from legitimate orders. It took maybe a week to get this resolved.”
– Eric Brown, Cofounder and Chaos Management, Massage Mastery Online
Massage Mastery Online’s own webmaster had enough on his plate without needing to worry about fraudulent credit card transactions and similar security risks. Worse, every transaction that reached the shipping stage created an unnecessary logistical burden and further losses.
Get hosting that suits your needs.
The solution: An effortless switch and immediate results
A seamless migration
Whenever you switch to a new web host, you need to migrate your current website and all its data. For e-learning providers and learning management systems, that migration represents a ton of data.
With some providers, migration is its own headache as you navigate through constant back-and-forths with support teams and try to manage your business through planned downtime.
But when they switched to TangibleXP, Massage Mastery Online’s website was almost instantly available on new servers.
“The transition wasn’t difficult. The switch was invisible.”
– Eric Brown, Cofounder and Chaos Management, Massage Mastery Online
An instant speed boost
Speed can make or break your website. A single unresponsive button or slow page can be enough to drive potential customers to your competitors. Most hosting providers offer a general service, broadly usable for websites across all sorts of industries. But learning management systems have specific requirements that these providers can’t really accommodate.
That’s why switching to TangibleXP led to an instant speed boost. Even better, the TangibleXP team, using years of experience building websites for e-learning providers, found a series of optimizations they could make in a few short months to unlock even more speed.
“Because they specialize in learning management systems, TangibleXP’s servers are configured for our needs. We found an immediate speed increase the second we switched over to their servers.”
– Eric Brown, Cofounder and Chaos Management, Massage Mastery Online
Better security and more expertise
The fraudulent transaction attempts from scammers and hackers were usually more of a nuisance than anything, but they created real costs when they weren’t detected early. When the team at Massage Mastery Online switched to TangibleXP, they saw a massive difference in their website’s security.
“We used to get a ton of spam support requests through our online forms, and that stopped almost immediately when the TangibleXP team made some tweaks.”
– Eric Brown, Cofounder and Chaos Management, Massage Mastery Online
One of the biggest impacts of trusting TangibleXP with the Massage Mastery Online website was access to expertise. No matter their needs, no matter what issues they ran into, Eric knew TangibleXP would have a solution.
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The results
- A flawless, invisible migration.
- Faster hosting.
- A solution designed specifically for learning management systems.
- No more fraudulent transactions.
“The service team at Tangible XP has been very responsive to our needs. Whenever we’ve had issues, they’ve stepped up right away and dealt with them really efficiently.”
– Eric Brown, Cofounder and Chaos Management, Massage Mastery Online
The TangibleXP difference in a word
In a word: ease.
It’s not just hosting. It’s about taking things off your plate so you can focus on building your business—not fighting your website.
“The team at TangibleXP was able to really optimize our site for speed in a number of ways. It made an enormous difference.”
– Eric Brown, Cofounder and Chaos Management, Massage Mastery Online
Get a faster site in minutes.
